If there's still any doubt whether the
pampering of pets is getting out of hand, the debate should be settled
once and
for all by Neuticles, a patented testicular implant that sells for up
to $919 a
pair. The idea, says inventor Gregg A. Miller, is to "let people
restore
their pets to anatomical preciseness" after neutering, thereby allowing
them to retain their natural look and self-esteem. "People thought I
was
crazy when I started 13 years ago," says the Oak Grove (
Slide Show >>Americans now spend $41
billion a year on their pets—more than the gross domestic product of
all but 64
countries in the world. That's double the amount shelled out on pets a
decade
ago, with annual spending expected to hit $52 billion in the next two
years,
according to Packaged Facts, a consumer research company based in
It wasn't so very long ago that the phrase "a dog's life" meant sleeping outside, enduring the elements, living with aches, and sitting by the dinner table, waiting for a few scraps to land on the floor. Today's dog has it much better. APPMA reports that 42% of dogs now sleep in the same bed as their owners, up from 34% in 1998. Their menu reflects every fad in human food—from locally sourced organic meat and vegan snacks to gourmet meals bolstered by, say, glucosamine to ward off stiff joints. Half of all dog owners say they consider their pet's comfort when buying a car, and almost a third buy gifts for their dogs' birthdays. Richard G. Wolford, chairman and CEO of Del Monte Foods Co. (DLM ), refuses even to use the word "owner." "Anyone who has a pet understands who owns whom," says Wolford, who is owned by two Jack Russell terriers. His company's pet business has gone from nothing to 40% of overall sales through acquisitions of brands such as Meow Mix and Milk-Bone in the past five years.
The rising status of pets has started an unprecedented wave of entrepreneurship in an industry once epitomized by felt mice and rubber balls. There are now $430 indoor potties, $30-an-ounce perfume, and $225 trench coats aimed solely at four-footed consumers and their wallet-toting companions. Even those who shun animal couture are increasingly willing to spend thousands on drugs for depression or anxiety in pets, as well as psychotherapy, high-tech cancer surgery, cosmetic procedures, and end-of-life care. About 77% of dogs and 52% of cats have been medicated in the past year, according to APPMA, an increase of about 20 percentage points from 1996. Some spending can be spurred by vets who find such services more lucrative than giving shots or ending a pet's life when it contracts a painful or terminal disease.
<>GRAVY TRAINThe typical target of such products is a
pet lover like Graham Gemoets, a caterer in
Thanks to passionate consumers like that, the quality gap between two-legged and four-legged mammals is rapidly disappearing in such industries as food, clothing, health care, and services. The race now is to provide animals with products and services more closely modeled after the ones sold to humans. Most of the pet business world's attention is directed at the country's 88 million cats and 75 million dogs. The reason is simple. As Philip L. Francis, CEO of PetSmart Inc. (PETM ), the world's largest pet specialty retailer, explains: "You can't train a fish or groom a snake."
PetSmart, for one, has shifted its mission from being the top seller of pet food to helping consumers become better "pet parents." Along with making his 928 retail locations homier and hosting pet parties, Francis is rolling out blue-shingled "pet hotels" (kennels) in his stores. They feature private suites with raised platform beds and TVs airing shows from Animal Planet for $31 a night, as well as "bone booths," where pets can take calls from their owners, and porous pebble floors where dogs can pee. Cats get live fish tanks to watch in their rooms and separate air filtration systems so their scents dont drive the dogs crazy. The hotels, along with services such as grooming, training, and in-store hospitals, have helped PetSmart expand its service business from essentially nothing in 2000 to $450 million, or 10% of overall sales, this year. Pet owners are now less driven by price than "emotion and passion," says Francis, who shares a bed with his wife and their mutt, Bit o' Honey.
Those are the same primal urges that drive
the fashion world. Mario DiFante, who staged
Pet products now aim to make people feel they're being extra good to their little ones—much as toymakers have long encouraged parents to spoil kids. Along with doggie spas, there are mobile pet-grooming vans, pedicure services, professional dog walkers, and massage therapy for animals. Trainers like Cesar Millan—better known to millions as the Dog Whisperer—find that their expertise is suddenly in greater demand. Along with having the No. 1 series on the National Geographic Channel, Millan boasts best-selling books, DVDs, a line of products, and his famous Dog Psychology Center of Los Angeles that's a favorite with Hollywood clientele (see BusinessWeek.com, 7/27/07, "A Short Leash on Pet Luxuries?").
The growing willingness of owners to spare no expense for their animals has also made the outsourcing of the yucky aspects a burgeoning business. More than 350 service agencies with names such as Doody Duty, Scoopy-Poo, and Pooper Trooper have sprung up solely to relieve owners of the need even to pick up a pet's waste in their yard by doing it for them. With annual growth nearing 50%, "the pooper scooper industry is now experiencing a lot of consolidation," says Jacob D'Aniello of DoodyCalls, which has 20 locations nationwide.
But few parts of the business have seen as
much diversification and expansion as the pet food business. As with
humans,
there's a growing concern about the nutrition, taste, and even ethical
standards of what goes into a pet's stomach. Owners increasingly mirror
their
own preferences—for vegetarian cuisine, kosher meals, and even locally
sourced
food—in feeding their pets. And when things go wrong, the reaction is
as
explosive as if the victims were children. Consumers were outraged by a
massive
recall of melamine-contaminated pet food that killed or sickened
thousands of
As food becomes a more emotionally charged issue for people, owners are more inclined to get emotional about what's on their pets' menu. Witness the growth of what one industry executive calls the "Godiva-ization" of food, with a demand for meats fit for human consumption, visible vegetables, and nutritional supplements. It has become common to reach for a canine or cat equivalent of ketchup, such as Iams Co.'s (PG ) popular "savory sauce" for dogs that comes in Country Chicken, Savory Bacon, and Roasted Beef flavor—descriptions that are, needless to say, lost on the actual consumer.
<>THOROUGHLY VETTEDSuzanne Kramer of
No wonder "it's a good time to be in our profession," as Carpenter says. A vet's job has become more wide-ranging and thus more lucrative. There are even animal grief counselors to help families cope with the demise of beloved pets. Not only is state-of-the-art technology such as magnetic resonance imaging, with costs that range around $1,500 a scan, now available in small-town labs, but consumers' expectations of medical care have been transformed. They want the same best-in-class care for their pets that they want for themselves.
That's creating a market for new products like Pfizer Inc.'s (PFE ) dog-obesity drug Slentrol, which will cost $1 to $2 a day. Reconcile, a new drug from Eli Lilly & Co. (LLY ) for "canine separation anxiety," is based on the active ingredients in Prozac. Lilly has not suggested a retail price for Reconcile, and vets have a lot of latitude in deciding how much to charge for it. Overall, sales of pet health products have grown at a compound annual growth rate of 8.8% in recent years, more than double the rate in the late 1990s.
< style="font-family: trebuchet ms;">There's little doubt that human-quality care has helped to extend radically the life span of pets. Dogs routinely live 12 to 14 years now, a big jump from the average a few decades ago. John Payne, acting CEO of Banfield, theThe ever-expanding roster of drugs and
treatment can run into tens of thousands of dollars in expenses,
creating a
dilemma for owners. Steve Zane of
The anthropomorphization of pets has also created the perception that they have human problems such as separation anxiety and depression. While a number of vets say such issues are real, especially just after the death of a dog's four-footed chum or the removal of puppies, others say it simply creates yet more opportunities for new products. Americans are expected to spend 52% more on medicines to treat their pets this year than they spent five years ago. Drugmakers love the category because, compared with human drugs, there's less risk of liability, less competition, and less pressure to switch to generics because so few consumers carry pet insurance. Even so, Dawn M. Boothe, a professor of clinical physiology and pharmacology in the Auburn University College of Veterinary Medicine, argues that "the recovery of costs" for drug companies may take a long time as people may scoff at pricey treatments for pets.
Much of the attention is going to the
growing problem of pet obesity. As many as 40% of dogs are estimated to
be
overweight or obese, with similarly high rates among cats, thanks to
the
indulgent habits of their owners. Being plied with carob bonbons all
day while
getting rolled around in an all-terrain stroller (retail price: about
$210) is
not an ideal lifestyle for any animal. People who overeat or don't get
enough
exercise tend to draw their pets into the same behavior, vets say, and
the
growing inclination to regale pets with treats has come at a cost to
their
waistline. Along with creating interest in new anti- obesity drugs,
it's
prompting interest in diet pet food. It has also created a market for
procedures including pet liposuction, which is becoming more common in
cities
like
And for some pet lovers, no medical procedure is too extreme. Plastic surgeons offer rhinoplasty, eye lifts, and other cosmetic procedures to help tone down certain doggy features, from droopy eyes to puggish noses. Root canals, braces, and even crowns for chipped teeth are also becoming more popular.
Some might question whether all this
primping and pampering of pets has the makings of a bubble that could
have
owners telling Fido to get his own damn bone once the economy takes a
turn.
After all, Paola Freccero admits that when she grew up in